Problem solving for the public sector

Creating breakthrough innovation in the public sector


Our government problem solving programmes help agencies reimagine services, solve complex problems and provide support to create transformational work. 

How we work with government agencies
CHQ works with local, central and international government agencies to undertake complex stakeholder engagement through co-design and co-creation, and solve challenges, global issues and wicked problems through modular innovation sprints. Using CHQ’s Government Innovation Framework, we have developed customised programmes for most NZ agencies.

Corporate Innovation Coach CHQ Design Sprint

Managing uncertainty

Times like these require new and creative thinking. Our 1–2 day workshop will help you form outcome-driven plans across your organisation.

The process

Choose your most pressing challenges
Before your workshop, we’ll work with you to choose your most pressing challenges to work on and create problem statements that capture the problem and opportunity as you understand it. Potential challenges might be:

  • Redeploying staff to COVID-19 and economic development.
  • Managing the work streams for the things that must continue, and the new things that are being required and managing the implications of those decisions.
  • Large-scale remote working.
  • Examining the opportunities for trialling new ways of working.

Assemble your team
We work with you to select your organisation’s most agile and future-ready employees using Future Skills assessment – our proprietary tool for assembling problem-solving-ready teams.

Leave with next steps
We’ll guide you through solution-finding methodologies to approach problems in a new and creative way. This part of the workshop is outcome-focused, with the goal being to leave the room with clear next steps to implement your solutions.

Our services

Our innovation services range in duration and scope – from 1-day workshops to 3-month acceleration programmes.

Looking for something else? Get in touch.
Take 2-hours to learn how structured innovation can transform how your agency tackles challenges.

The Executive Workshop is an interactive introduction to Public Sector Innovation. Participants complete a short assessment of current initiatives and practices and have a guided discussion of how to create transformational outcomes. During the workshop, participants will also learn about examples of game-changing public sector innovation.


Bring structure and discipline to public sector challenges with a sprint.

A Challenge Sprint is a time-boxed period where teams work to complete a variety of structured and specific tasks. We offer multiple sprint types, depending on your requirements including Resilience Sprints, Design Sprints and Problem Discovery Sprints.

3–5 DAYS

Got a mandate to create lasting change?

Lightning Lab GovTech is our flagship programme for accelerating government projects. This end-to-end programme will define the scope and focus of a project, assemble the right team around it and guide that team towards the production of a viable business case and/or a validated prototype.

Efficient. Evidence-based. Effective.


Increase your team's efficiency and impact.

This 1-day workshop will introduce teams to collaborative problem solving, at pace. Excellent for significantly increasing efficiencies in teamwork, shortening meetings and project delivery times.


Bicultural co-design and engagement

We work with agencies to enable citizens to create policies of the future through improved engagement and co-design.

The traditional ways of engagement through legislated consultation is no longer appropriate. In the 21st century, citizens, communities and stakeholders want to be involved in all aspects of service and policy design.

CHQ strongly believes in the mantra of "nothing about us, without us". By partnering respectfully with kaupapa Māori practitioners, Aatea Solutions, CHQ are helping people collaborate, problem-solve as a group, and ensure all voices are heard. This creates solutions with the greatest impact. 

We work with agencies to create inclusive innovation environments where citizens and stakeholders can contribute in ways that work for them. Our approach takes a set of well-crafted questions, hypothesis, or objectives as inputs and enables participants to explore these, bouncing between individual reflection and group dialogue.

What are the benefits of using bicultural co-design and engagement?

  • Policy and services that are co-designed with the target communities.
  • Better engagement with iwi.
  • Increase mana through a commitment to early engagement and ongoing relationships. 
Professional Development Course for Government Innovation

Professional Development for government teams and agencies

CHQ's Professional Development programmes build capability and capacity for the 21st-century public sector.

Ready to change the way your team or government agency works?

Get in touch today to chat with CHQ about how we can help your agency achieve its goals.

What does working with CHQ feel like?

We put people at the centre of everything we do.

We strive for mastery of our practices, creating breakthrough innovation outcomes through unique approaches, transformational training experiences, and innovation discipline.

Learn by doing
Our Innovation Specialists create an immersive environment where you will learn while working on real projects that matter to your team.

We help you understand problems from your customer's perspective and build purposeful, grounded solutions that your customers love. 

Future forward
In the future, skills like empathy, curiosity and humility will be valued greatly in the workplace. You will upskill and experience future skills and solve your innovation challenges through our structured innovation programmes. 

"This is a once-in-a-career chance to truly make a difference."

Mark Gordon, Ministry of Social Development

"Lightning Lab [GovTech] is wonderful. I think it’s not only the best in the country, it’s one of the best in the world.”

Justin Lester

Who we've worked with

How can we co-design the future of education? Read more.

How can you unlock the existing capability of your team? Read more.

How can you improve a country's ease of doing business? Read more.

Keen to find out how we can help you? 

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Got a question? Get in touch.

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